At Veltranic, we are committed to promoting responsible gaming practices and providing a safe, enjoyable environment for all our guests. We believe that gambling should be an entertaining leisure activity, not a means to solve financial problems or a source of distress.

Our responsible gaming program includes staff training, guest education, and support resources to help ensure that gaming remains a positive experience for everyone.

Our Responsible Gaming Principles

Age Verification

Veltranic strictly enforces legal gambling age requirements. All guests must be 21 years or older to enter the casino floor or participate in any gaming activities. We require valid government-issued photo identification and conduct thorough ID verification.

Staff Training

All our casino employees receive comprehensive training on responsible gaming practices, including:

  • Identifying signs of problem gambling
  • Appropriate interaction with guests who may be experiencing difficulties
  • Knowledge of support resources and referral procedures
  • Understanding the legal requirements and regulations related to responsible gaming

Self-Exclusion Program

We offer a self-exclusion program for guests who wish to restrict their access to our gaming facilities. This program allows individuals to voluntarily ban themselves from entering our casino for a specified period or permanently.

To enroll in our self-exclusion program, please speak with a member of our responsible gaming team at the casino or contact our responsible gaming helpline.

Setting Limits

We encourage all our guests to practice responsible gaming by:

  • Setting time limits for play
  • Establishing loss limits before playing
  • Taking regular breaks during gaming sessions
  • Never gambling with money needed for essential expenses
  • Viewing gambling as entertainment, not as a way to make money

Know the Warning Signs

Understanding the warning signs of problem gambling is important. These may include:

  • Gambling for longer periods than intended
  • Gambling to escape problems or relieve distress
  • Lying to conceal gambling activities
  • Borrowing money to finance gambling
  • Neglecting work, family, or personal responsibilities due to gambling
  • Attempting to win back losses ("chasing losses")
  • Feeling irritable when trying to stop gambling

If you recognize any of these signs in yourself or someone you know, please reach out for support.

Support Resources

Veltranic is committed to providing access to support resources for those who may be experiencing gambling-related problems:

  • National Problem Gambling Helpline: 1-800-522-4700 (24/7 confidential support)
  • Gamblers Anonymous: www.gamblersanonymous.org
  • National Council on Problem Gambling: www.ncpgambling.org
  • Veltranic Responsible Gaming Helpline: 1-888-123-4567

Responsible Marketing

We are committed to ethical marketing practices that:

  • Do not target underage individuals
  • Provide accurate information about odds and chances of winning
  • Do not misrepresent gambling as a solution to financial problems
  • Include responsible gaming messages

Contact Our Responsible Gaming Team

If you have questions about our responsible gaming program or need assistance, please contact our dedicated team:

  • Email: [email protected]
  • Phone: 1-888-123-4567
  • In-person: Ask for a Responsible Gaming Ambassador at the Players Club desk

At Veltranic, we believe that gambling should be enjoyable and conducted in a responsible manner. We are committed to promoting a safe gaming environment and providing support for anyone who may need assistance.

Remember: Play responsibly and keep it fun.

Questions About Our Responsible Gaming Policy?

Our team is here to assist you with any questions or concerns.

Contact Us