Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, postal address, phone number, date of birth, government-issued identification, and payment information when you make reservations, register for our loyalty program, or use our services.
• Reservation Information: Dates of arrival and departure, room preferences, special requests, and service preferences.
• Gaming Information: Gaming preferences, play history, and transaction records in accordance with legal and regulatory requirements.
• Device Information: IP address, browser type, operating system, and other technical information about your device when you visit our website.
• Location Information: General location information based on your IP address or more precise location if you enable location services on your device.
• Usage Information: How you interact with our website, which pages you visit, and the features you use.

2. How We Collect Information

We collect information through various channels, including:

• Direct interactions when you make reservations, register for accounts, or communicate with us.
• Automated technologies such as cookies, web beacons, and similar tracking methods when you use our website.
• Third-party sources, including business partners, social media platforms, and public databases, in accordance with applicable laws.
• Security systems, including surveillance cameras in public areas of our property for safety and security purposes.

3. How We Use Your Information

We may use your information for the following purposes:

• To provide and manage the services you request, including processing reservations, accommodating special requests, and facilitating check-in/check-out procedures.
• To administer and manage your account with us, including your participation in our loyalty program.
• To communicate with you about your reservation, account, or inquiries.
• To send you marketing communications about our services, promotions, and events that may interest you (subject to your preferences and applicable laws).
• To improve our services, website functionality, and customer experience based on your feedback and interactions.
• To comply with legal obligations, including gaming regulations, anti-money laundering requirements, and tax regulations.
• To protect the security and integrity of our property, systems, and business operations.
• To process payments and prevent fraudulent transactions.

4. Disclosure of Your Information

We may share your information with the following parties:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, IT services, marketing assistance, and customer service.
• Business Partners: Companies we collaborate with to offer certain services or promotions, such as restaurants, entertainment venues, or travel services.
• Regulatory Authorities: Government agencies and regulatory bodies when required by law, regulation, or legal process.
• Corporate Affiliates: Other companies within our corporate family to support our operations and provide services to you.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us understand how visitors use our site, remember your preferences, and improve your experience.

You can manage your cookie preferences through your browser settings. Please note that blocking certain cookies may impact the functionality of our website.

For more information about how we use cookies, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review and update our security practices to enhance protection of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:

• The nature and sensitivity of the information
• Potential risks of unauthorized access or disclosure
• The purposes for which we process the information
• Applicable legal requirements

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Accessing, correcting, or updating your personal information
• Requesting deletion of your personal information
• Objecting to or restricting certain processing activities
• Data portability (receiving your data in a structured, commonly used format)
• Withdrawing consent, where processing is based on consent
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. When we transfer your information to other countries, we implement appropriate safeguards to ensure that your information receives adequate protection in accordance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 21, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by Veltranic. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and take appropriate measures to inform you, consistent with the significance of the changes we make.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Privacy Office
Veltranic
123 Luxury Avenue
Las Vegas, NV 12345
Email: [email protected]
Phone: +1 (555) 123-4567